Privacy Policy

1. Who We Are

Urban Maki operates from Chefz Hub, 9 Mount Avenue, Milton Keynes, MK1 1LS. We are committed to protecting your personal information in accordance with UK GDPR and the Data Protection Act 2018.

2. Information We Collect

We may collect your name, delivery address, billing address, telephone number, email address, order history, payment confirmation (we do not store full card details), IP address and website usage data.

3. How We Use Your Information

We use your information to process orders, deliver food, respond to enquiries, improve our services, prevent fraud, comply with legal obligations and, where you have consented, send marketing communications.

4. Sharing Your Information

We only share data with trusted service providers such as payment processors, delivery partners, website providers and regulators where required by law. We never sell your personal information.

5. Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

6. Data Retention

We only retain personal information for as long as necessary to fulfil legal, accounting and operational requirements.

7. Your Rights

You have the right to access, correct, erase, restrict or object to certain processing of your data and, where applicable, request data portability. You may also withdraw marketing consent at any time.

8. Contact

For privacy enquiries, please contact Urban Maki via the contact details published on urbanmaki.co.uk.